Security Tips

The following suggestions and recommendations describes the system security arrangements, policies and technologies adopted by Faysal Bank in meeting this commitment to protect our customers' information and transactions at all times.
It is Faysal Bank's strict policy to NEVER request customers to provide or reveal their passwords or any access code/pin under whatever circumstances, for whatever reasons and through whatever means. Customers are strongly encouraged to report to Faysal Bank of any persons, staff or websites purporting to be staff of Faysal Bank who make such requests.
Avoid using your birthday or address as your Passwords. Keep your Password safe and don’t leave it in a file on your computer or in a sticky note on your monitor. Change your Password periodically. Avoid using public computers; you have no way of knowing what viruses or Spyware programs may be running undetected on these systems. Check the site security certificate for the Faysal DigiBank site each time before you do your banking. Ensure that you make payments to the correct account or beneficiary. We cannot reverse duplicate or erroneous payments you make to other accounts without the specific consent of the account holders.

Protect yourself from Phishing.

We have identified that variants of the phishing attempts are targeting Pakistan Online Banking websites and we would like to remind our customers to take precautions and safety measures to protect sensitive information such as the login and the financial PIN of Faysal DigiBank. If you encounter difficulty accessing your account after you have entered your credentials or see unfamiliar banking processes such as Phishing attack ahead" or Received Faysal DigiBank login SMS on your registered mobile number but you didn't login or Security verification in progress" or "Please wait 10 minutes", contact us immediately via our 24/7 Phone Assistance at 111-06-06-06. Please be aware of suspicious emails and websites that attempt to obtain your banking information.

What is Phishing?

A phishing attack is when you receive an official-looking e-mail from an unknown sender or any other service that deals with money. The e-mail states that you should click a link and confirm your login and password to this particular link. As soon as you click on the link, you are sent to a Web page that looks remarkably similar to the company's real Web site, but it's not the company's real Web site. What is happening is that you are sent to a fake page that is controlled by the criminal who is behind the phishing scheme. As soon as you type your login\password or account information or credit card number, the thieves or hackers capture the information and then commit identity theft by using your credit card or stealing money from your account. By following these rules you will significantly enhance mobile banking protection and minimize the risks to your finances and bank safely online.

• Guard against spam. Be especially cautious of emails that:
• Come from unrecognized senders.
• Ask you to confirm your personal or financial information over the Internet and/or make urgent requests for this information.
• Always look for a sign that the site is secure such as a lock icon on the browser's status bar or a https: URL whereby the "s" stands for "secure".
• Do not click on links, download files or open attachments in emails from unknown senders. It is best to open attachments only when you are expecting them and know what they contain, even if you know the sender.
• Never email personal or financial information, even if you are close with the recipient.
• Beware of links in emails that ask for personal information, even if the email appears to come from Faysal Bank. Phishing web sites often copy the entire look of a legitimate web site, making it appear authentic.
• Beware of pop-ups and follow these tips:
  • Never enter personal information in a pop-up screen.
  • Do not click on links in a pop-up screen.
  • Do not copy web addresses into your browser from pop-ups.
  • Faysal Bank will never send e-mail to customers asking for personal information such as user Ids and Pin codes.
• Keep your system up to date with security patches. Install an antivirus app on both your personal computer and your mobile device and keep it updated.
• Disable the auto complete function within your browser and don’t save your username and password in your browser.
• Never access your Faysal DigiBank account from a public or shared computer
• Check your online accounts and bank statements regularly to ensure that no unauthorized transactions have been made. If you notice anything irregular, contact us immediately at 111 06 06 06.