The following suggestions and recommendations describes the system security arrangements, policies and technologies adopted by Faysal Bank in meeting this commitment to protect our customers' information and transactions at all times.
It is Faysal Bank's strict policy to NEVER request customers to provide or reveal their passwords or any access code/pin under whatever circumstances, for whatever reasons and through whatever means. Customers are strongly encouraged to report to Faysal Bank of any persons, staff or websites purporting to be staff of Faysal Bank who make such requests.
Avoid using your birthday or address as your Passwords. Keep your Password safe and donât leave it in a file on your computer or in a sticky note on your monitor. Change your Password periodically. Avoid using public computers; you have no way of knowing what viruses or Spyware programs may be running undetected on these systems. Check the site security certificate for the Faysal DigiBank site each time before you do your banking. Ensure that you make payments to the correct account or beneficiary. We cannot reverse duplicate or erroneous payments you make to other accounts without the specific consent of the account holders.
We have identified that variants of the phishing attempts are targeting Pakistan Online Banking websites and we would like to remind our customers to take precautions and safety measures to protect sensitive information such as the login and the financial PIN of Faysal DigiBank. If you encounter difficulty accessing your account after you have entered your credentials or see unfamiliar banking processes such as Phishing attack ahead" or Received Faysal DigiBank login SMS on your registered mobile number but you didn't login or Security verification in progress" or "Please wait 10 minutes", contact us immediately via our 24/7 Phone Assistance at 111-06-06-06. Please be aware of suspicious emails and websites that attempt to obtain your banking information.
A phishing attack is when you receive an official-looking e-mail from an unknown sender or any other service that deals with money. The e-mail states that you should click a link and confirm your login and password to this particular link. As soon as you click on the link, you are sent to a Web page that looks remarkably similar to the company's real Web site, but it's not the company's real Web site. What is happening is that you are sent to a fake page that is controlled by the criminal who is behind the phishing scheme. As soon as you type your login\password or account information or credit card number, the thieves or hackers capture the information and then commit identity theft by using your credit card or stealing money from your account. By following these rules you will significantly enhance mobile banking protection and minimize the risks to your finances and bank safely online.