General FAQs

Q. What is Faysal DigiBank?

Faysal DigiBank is a secure access to all your accounts from anywhere; 24 hours a day seven days a week. It empowers you to conduct a range of financial and non-financial transactions at any time.

Q. How to activate Faysal DigiBank?

Getting Faysal DigiBank is an easy four steps self-activation process. Please visit the link to proceed for activation: Step 1: Agree to Terms & Conditions – Read all terms & conditions and check to agree. Then click continue to proceed to Step 2. Step 2: Registered Information – Please provide the required information registered with Faysal Bank, generate OTP and enter code received on your registered email address and mobile number, now click continue to proceed to Step 3 Step 3: Review your Accounts & Products – Please review all your accounts and products with Faysal Bank, set email and click continue to proceed to Step 4. Step 4: Specify login Information – Set your username, password and other mandatory information, enter code received on your registered email address and mobile number to complete signup process.

Q. What are the criteria for using Faysal DigiBank?

Below are the eligibility criteria to avail Faysal DigiBank:
1. All account holders/clients from both Conventional and Islamic banking segments are eligible for Internet Banking except for:
i. Joint Accounts with “AND” operating instructions
ii. Photo Accounts
2. Loan Facility and Credit Card holders.

Q. Is there any charges for the registration on Faysal DigiBank?

The registration is completely free of cost. However, charges may apply in future.

Q. What should I do if my contact details such as Mobile Number and E-mail Address are incorrect or not updated in bank’s record?

You can call our 24/7 Call Center at 111 06 06 06 or visit your parent branch to get your contact details updated.

Q. How do I get username and login password?

You will be required to make username and password of your choice at the time of registration.

Q. Can I change my username?

No, you cannot change your username once created.

Q. Can I change my login password?

Yes, you can change the password any time by going into Settings>My Profile>Change Password.

Q. What if I forget my username?

You can click on “Forgot User Name” and follow the process.

Q. What if I forget my password?

You can click on “Forgot Password” and follow the process.

Q. Can I cancel Faysal DigiBank account?

You can de-activate Faysal DigiBank account any time through the website or by calling our 24/7 Call Center at 111 06 06 06.

Q. How do I reactivate my account after deactivating?

You can click on “Reactivate Account” to proceed with reactivation process

Services FAQs

Q. Can I view transaction history of my accounts?

Yes, you can view the transaction history of your accounts;

  • This Week
  • This Month
  • Last 3 Months
  • Or search based on start end dates
Q. How can I download my Account Statement and Credit Card Statements?

You can download your Account and Credit Card e-Statements in various formats i.e. PDF, XLS by clicking “view e-statements”.

Q. What are the types of Fund Transfers that can be done?

There are 3 types of fund transfers that can be done;

  • Own Account Transfer
  • Other Account Transfer
  • Inter-Bank Fund Transfer
Q. What is the limit of fund transfers?

You can transfer funds up to PKR 250,000 per day.

Q. Can I perform Cross-currency funds transfer?

No, you can only transfer funds of the same currency.

Q. What types of Utility Bills can be paid through Mobit?

You can pay following Utility Bills from Mobit Internet Banking.

  • K-Electric
  • PTCL Corporate
  • PTCL Landline
  • PTCL Vfone
  • SSGC
Q. What type of mobile bills can be paid?

You can pay following mobile bills from Mobit Internet Banking.

  • Telenor Post-paid
  • Telenor Pre-paid
  • Ufone Post-paid
  • Ufone Pre-paid
  • Mobilink Post-paid
  • Mobilink Pre-paid
  • Warid Post-paid
  • Warid Pre-paid
  • Zong Post-paid
  • Zong Pre-paid
Q. What types of Internet Service Provider bills can be paid?

You can pay following ISPs bills from Mobit Internet Banking.

  • PTCL EVO Postpaid
  • PTCL EVO Prepaid
  • QUBEE Consumer
  • QUBEE Distributor
  • Wateen
  • Wi-tribe
Q. What is FPIN?

FPIN is an additional security measure for making your financial transactions more safe and secure. You will be required to enter FPIN every time you make any financial transaction.

Q. How do I get FPIN?

You can generate FPIN by click “Generate FPIN” when making any financial transaction. You will receive FPIN on your mobile phone and email address.

Q. What is the use of Biller Management Option?

Through Biller Management, you can add/delete your bills easily and schedule one time or recurring payment instructions for instant timely payments.

Q. Can I delete or edit my schedule payment instructions?

Yes, you can delete, edit, pause or resume your schedule payment instructions.

Q. When does my Credit Card and BTF Payment reflect on Faysal DigiBank?

Your Credit Card and BTF payments reflect on next day of the payment instruction.

Q. Can I make a payment for other Credit Card customers of Faysal Bank?

Yes, you can make Payments for other Credit Card customers of Faysal Bank as well.

Q. How much time will it take for Stop Cheque Payment?

Stop Cheque Payment can be instantly done through Faysal DigiBank. If you receive any error message at the time of ‘Stop Cheque Payment’, call our 24/7 Call Center at 111 06 06 06 or inform your parent branch immediately.

Q. Are there any charges for Stop Cheque Payment?

Yes. Please refer to our updated Schedule of Charges on our website

Q. Can I enroll for e-Statement and stop the hard copy of my account statement through Faysal DigiBank?

Yes, you can enroll for e-Statement and stop the hard copy of account statement in “Self Service” menu or by clicking on “Discontinue Paper Statement”.

Security FAQs

Q. How secure is Faysal DigiBank?

We have developed Faysal DigiBank with the latest electronic encryption technology that ensures completely secure transfer of information over the internet. The security features, which we have put in place include:

  • Industry's strongest 128-bit SSL encryption
  • Trusted devices feature
  • Automatic Logout within 5 minutes
  • Two-factor authentication for registration and login
  • Picture Verification Technology
  • FPIN requirement on all financial transaction
  • Strong login password combination
  • Regular Review and Audit
Q. How secure is my login password?

The bank never store or transmit your password unencrypted. On top of the 128-bit SSL encryption, your password is encrypted when transmitted from your computer to our server. Password is known only to you.

Q. What is a trusted device?

A trusted device is a device that you have recognized and named as trusted for Faysal DigiBank. We recognize all devices through cookies. Every time an unregistered device is used or cookies are refreshed you will be asked a security question to validate your identity before logging on the site. We don’t recommend adding devices on public networks as a trusted device.

Q. Can I access Faysal DigiBank on any PC?

Yes, Faysal DigiBank is accessible via any PC with internet access. However, before using Faysal DigiBank you should ensure the PC has up-to-date security software and is free from viruses or trojans. Try to avoid shared computers, like those at an internet cafe, because you won't always know if it's backed up with good security software.

Q. Which browser can be used to access Faysal DigiBank?

Faysal DigiBank is compatible with the below web browsers:

  • Internet Explorer 11 and above
  • Google Chrome (Latest version)
  • Firefox (Latest Version)

Using any other browser will impact the functionality and user experience of Faysal DigiBank. We strongly recommend following the minimum browser requirement.

Q. How do I prevent my Login Password / FPIN from being stored in my browser?

Some browsers store and list possible matches from entries that you have typed previously. You can prevent any Password/PIN from being stored in your browsers by de-activating the function:

Internet Explorer
  • Launch your Internet Explorer browser and click on "Tools" >> "Internet Options" >> "Content".
  • Under "Personal Information", click on "AutoComplete".
  • Uncheck "User names and passwords on forms" and click on "Clear Passwords".
  • Click on "OK" to save your settings
  • Go to "Tools"
  • Select "Options"
  • Click on "Security"
  • Click on "Saved Password" and select “Remove All”
  • Ensure that "Remember passwords for sites" is unchecked
  • Click "OK" to save your settings