Faysal DigiBank is a secure access to all your accounts from anywhere; 24 hours a day seven days a week. It empowers you to conduct a range of financial and non-financial transactions at any time.

Getting Faysal DigiBank is an easy four steps self-activation process. Please visit the link https://mobit.faysalbank.com/Enroll.aspx to proceed for activation: Step 1: Agree to Terms & Conditions – Read all terms & conditions and check to agree. Then click continue to proceed to Step 2. Step 2: Registered Information – Please provide the required information registered with Faysal Bank, generate OTP and enter code received on your registered email address and mobile number, now click continue to proceed to Step 3 Step 3: Review your Accounts & Products – Please review all your accounts and products with Faysal Bank, set email and click continue to proceed to Step 4. Step 4: Specify login Information – Set your username, password and other mandatory information, enter code received on your registered email address and mobile number to complete signup process.

Below are the eligibility criteria to avail Faysal DigiBank:
1. All account holders/clients from both Conventional and Islamic banking segments are eligible for Internet Banking except for:
i. Joint Accounts with “AND” operating instructions
ii. Photo Accounts
2. Loan Facility and Credit Card holders.

The registration is completely free of cost. However, charges may apply in future.

You can call our 24/7 Call Center at 111 06 06 06 or visit your parent branch to get your contact details updated.

You will be required to make username and password of your choice at the time of registration.

No, you cannot change your username once created.

Yes, you can change the password any time by going into Settings>My Profile>Change Password.

You can click on “Forgot User Name” and follow the process.

You can click on “Forgot Password” and follow the process.

You can de-activate Faysal DigiBank account any time through the website or by calling our 24/7 Call Center at 111 06 06 06.

You can click on “Reactivate Account” to proceed with reactivation process

Yes, you can view the transaction history of your accounts;

• This Week
• This Month
• Last 3 Months
• Or search based on start end dates

You can download your Account and Credit Card e-Statements in various formats i.e. PDF, XLS by clicking “view e-statements”.

There are 3 types of fund transfers that can be done;

• Own Account Transfer
• Other Account Transfer
• Inter-Bank Fund Transfer

You can transfer funds up to PKR 250,000 per day.

No, you can only transfer funds of the same currency.

You can pay following Utility Bills from Mobit Internet Banking.

• K-Electric
• LESCO
• PTCL Corporate
• PTCL Landline
• PTCL Vfone
• SNGPL
• SSGC

You can pay following mobile bills from Mobit Internet Banking.

• Telenor Post-paid
• Telenor Pre-paid
• Ufone Post-paid
• Ufone Pre-paid
• Mobilink Post-paid
• Mobilink Pre-paid
• Warid Post-paid
• Warid Pre-paid
• Zong Post-paid
• Zong Pre-paid

You can pay following ISPs bills from Mobit Internet Banking.

• PTCL EVO Postpaid
• PTCL EVO Prepaid
• QUBEE Consumer
• QUBEE Distributor
• Wateen
• Wi-tribe

FPIN is an additional security measure for making your financial transactions more safe and secure. You will be required to enter FPIN every time you make any financial transaction.

You can generate FPIN by click “Generate FPIN” when making any financial transaction. You will receive FPIN on your mobile phone and email address.

Through Biller Management, you can add/delete your bills easily and schedule one time or recurring payment instructions for instant timely payments.

Yes, you can delete, edit, pause or resume your schedule payment instructions.

Your Credit Card and BTF payments reflect on next day of the payment instruction.

Yes, you can make Payments for other Credit Card customers of Faysal Bank as well.

Stop Cheque Payment can be instantly done through Faysal DigiBank. If you receive any error message at the time of ‘Stop Cheque Payment’, call our 24/7 Call Center at 111 06 06 06 or inform your parent branch immediately.

Yes. Please refer to our updated Schedule of Charges on our website www.faysalbank.com

Yes, you can enroll for e-Statement and stop the hard copy of account statement in “Self Service” menu or by clicking on “Discontinue Paper Statement”.

We have developed Faysal DigiBank with the latest electronic encryption technology that ensures completely secure transfer of information over the internet. The security features, which we have put in place include:

• Industry's strongest 128-bit SSL encryption
• Trusted devices feature
• Automatic Logout within 5 minutes
• Two-factor authentication for registration and login
• Picture Verification Technology
• FPIN requirement on all financial transaction
• Strong login password combination
• Regular Review and Audit

The bank never store or transmit your password unencrypted. On top of the 128-bit SSL encryption, your password is encrypted when transmitted from your computer to our server. Password is known only to you.

A trusted device is a device that you have recognized and named as trusted for Faysal DigiBank. We recognize all devices through cookies. Every time an unregistered device is used or cookies are refreshed you will be asked a security question to validate your identity before logging on the site. We don’t recommend adding devices on public networks as a trusted device.

Yes, Faysal DigiBank is accessible via any PC with internet access. However, before using Faysal DigiBank you should ensure the PC has up-to-date security software and is free from viruses or trojans. Try to avoid shared computers, like those at an internet cafe, because you won't always know if it's backed up with good security software.

Faysal DigiBank is compatible with the below web browsers:

• Internet Explorer 11 and above
• Google Chrome (Latest version)
• Firefox (Latest Version)

Using any other browser will impact the functionality and user experience of Faysal DigiBank. We strongly recommend following the minimum browser requirement.

Some browsers store and list possible matches from entries that you have typed previously. You can prevent any Password/PIN from being stored in your browsers by de-activating the function:

• Launch your Internet Explorer browser and click on "Tools" >> "Internet Options" >> "Content".
• Under "Personal Information", click on "AutoComplete".
• Uncheck "User names and passwords on forms" and click on "Clear Passwords".
• Click on "OK" to save your settings

• Go to "Tools"
• Select "Options"
• Click on "Security"
• Click on "Saved Password" and select “Remove All”
• Ensure that "Remember passwords for sites" is unchecked
• Click "OK" to save your settings